We make it easy to shop with us!

Your order is secure with us, as we use SSL encryption on our website, meaning your transaction is safe.  We send all credit card information through our secure Payment Gateway, where the transaction takes place.  We never disclose information to any other party.          

Paypal:

PayPal is a trusted way to pay online.Thousands of people use Paypal daily to pay for online purchases. It's easy to sign up if you haven't, and once you register your credit card with them, you never have to exchange your credit card number with online stores, because PayPal takes care of the transaction for you.

Email Money Transfer (Interac Online):

We accept payments through your online banking through your bank.  Select Cheque/Money order option on your order, and send Interac online payment to onlineorders@knowledgebookstore.com you will be prompted to create a password for the transaction - Choose anything you like, and email us the password you used.

Money order:

We accept Money Orders.  Please keep your receipt for your money order.  There have been money orders lost in the mail and we'd hate for you to have one lost.The receipt gives you a way to trace it.

Currency

All currency is in Canadian Dollars, including shipping charges.Credit Cards will be billed in Canadian Dollars.

Parcel Damage /Lost Items

Let us know immediately if you experience damage or loss of your order.Save all the packagingOrders are shipped with insurance, and we will need you to work with us to get the claim processed with Canada Post.You may be required to send the item and/or packaging and/or documents to Canada Post, prior to the claim being processed.As soon as the claim is accepted, you will receive a refund for the damaged items, and in many cases the shipping as well.

For lost items, contact us after the item is due to arrive.We will get the claim processed. You may be required to fill out some documents for Canada Post, and when the claim is accepted, you will receive a refund.

Taxes and Duties

Knowledge Bookstore is required to charge 5% GST (13% HST where applicable) within Canada.If you live outside of Canada, you may be responsible for any state taxes, duties, taxes or brokerage charges that may be added to your order by your respective state, province, territory, or country.We do not charge any duties or taxes outside of Canada on behalf of your country.

Shipping

We Ship Worldwide.Items are shipped from Brampton, Ontario Canada.We try to get all orders out within 3 days handling time at the most.

We cannot guarantee when a shipped order will arrive. Consider any shipping or transit time offered to you by our store as an estimate. We encourage you to order in a timely fashion to avoid delays caused in shipping or product availability especially during Holiday Seasons.  Canada post does not ship on Saturday or Sunday.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship in 1 to 3 business day except for major holidays. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

Returns /Refunds

All items are final sale.  We will exchange damage items.  Please refer to the notes on returns for store policy.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, our store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Store Hours

Our products and services are available 24 hours a day, 7 days a week, 365 days a year. Our customers and visitors are important to us and we will make every attempt to respond within a 24 hour period. Your satisfaction is important to us, and we guarantee that we will provide the best service possible.

Comments and Suggestions

At any time please contact us with any other comments or suggestions.

Thank you very much for shopping knowledgebookstore.com!  We welcome your comments.